SHIPPING & HANDLING


ORDERS SHIPPING TO CANADIAN DESTINATIONS

 

Black Friday – Cyber Week Notice: Due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.

Holiday Shipping Deadlines: Get your gifts by Friday, December 22nd

Day Date Shipping Type Place Order By
Monday Dec. 4 Rural and Remote Areas 2pm ET
Tuesday Dec. 19 Standard Service 2pm ET
Thursday Dec. 21 Express 2pm ET

 

DELIVERY OPTIONS

Jo Malone Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Jo Malone Online Canada package. Please select the option that best suits your delivery needs during "Checkout".


STANDARD SHIPPING - 

 Delivery within 5-7 business days from the order's ship date for most orders. Please note that shipping to rural or remote destinations may result in extended shipping times of up to 14 business days.


EXPRESS SERVICE - 

 Delivery within 2-3 business days from the order's ship date. Express Service orders may require a signature upon delivery. Please note that shipping to select rural or remote destinations may result in extended shipping times of up to 8 business days. Express Service may not be available for some remote destinations.

Place Express Service orders by 2:00 PM ET Monday through Friday (excluding holidays) to enjoy same-day shipping.* Orders placed after 2:00 PM ET Monday through Friday or on weekends/holidays will be shipped on the next business day.

Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays). If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-305-4706.

SHIPPING AND HANDLING CHARGES PER ORDER

Order Total

Standard Service Express Service
CA $0.00 - CA $25.00 CA $8.00 CA $18.00
CA $25.01 - CA $40.00 CA $9.00 CA $19.00
CA $40.01 - CA $60.00 CA $10.00 CA $20.00
CA $60.01 - CA $80.00 CA $11.00 CA $21.00
CA $80.01 - CA $100.00 CA $12.00 CA $22.00
Over CA $100.00 CA $13.00 CA $23.00

 

Shipping rules & restrictions

Some items sold by Jo Malone Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Jo Malone Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.


Shipments to Forwarding Companies

Jo Malone Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Jo Malone Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

 

CUSTOMER SERVICE

Contact Us

If you need help, email or call Customer Service at 1.866.305.4706.