Customer Service

To receive your purchase by Mother's Day, place your order by the following dates.

Complimentary Standard Shipping

Order by Friday, April 30th at 2PM EST

2nd Day Shipping

Jo Malone London Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Express orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Shipping to select rural or remote destinations may result in extended shipping times. Please note Express Service may not be available for some remote destinations.

Please note, all purchases are subject ot bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Some items sold by Jo Malone London Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Jo Malone London Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Jo Malone London Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Jo Malone London Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.