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Customer Service

Review Guidelines

All products reviews are subject to Jo Malone Londons’s Terms and Conditions. Without limiting the contents of the foregoing:​

Reviews will not be posted if (i) any of the content is illegal, obscene, threatening, defamatory, infringes the intellectual property rights of any party, contains software viruses, commercial solicitation, chain letters, mass mailings or any form of spam, or (ii) you impersonate any person or entity, or otherwise mislead as to the origin of any review.​

Feedback or issues unrelated to Jo Malone London goods or services will not be posted. Submitting a review is not a formal complaint channel, and Jo Malone London is unable to respond directly to you on this platform. If you have a concern, please contact Jo Malone London Customer Service at 1 866 305 4706, and a member of Jo Malone London’s team will be happy to assist you.​


Jo Malone London may also use your email address or other contact information to communicate with you regarding your review.  For additional details, see the Jo Malone London Privacy Policy.​